1. _____ is understanding yourself, your goals, your strengths and weaknesses, your biases, and your self-management skills. (Points : 5) Intercultural communication Intracultural communication Interpersonal communication Intrapersonal communication 2. _____ is communicating with business associates, classmates, friends, loved ones, and other people you don’t already know. (Points : 5) Intercultural communication Intracultural communication Interpersonal communication Intrapersonal communication 3. Which of the following is not an internal factor that affects perception (Points : 5) heredity values attitudes biases 4. _____ and _____ are mutually reinforcing skills that can serve to deepen and improve personal and professional relationships. (Points : 5) Competence; integrity Self-disclosure; trust Self-description; consistency Self-awareness; loyalty 5. Valuing diversity is _____ and managing diversity is _____. (Points : 5) primary; secondary active; passive secondary; primary passive; active 6. Which of the following is not a barrier to accepting diversity? (Points : 5) egocentrism ethnocentrism prejudice backlash 7. Three elements of nonverbal communication are _____, _____, and _____ (Points : 5) empathy; apathy; understanding logistics; feedback; perception chronemics; proxemics, haptics concentration; detection; correction 8. Which of the following is not involved in active listening? (Points : 5) attention selection concentration effort 9. Which of the following is a potential benefit of group negotiation? (Points : 5) increased profits bargaining integrative distributive 10. A _____ is a collection of people who work together but aren’t necessarily working collectively toward the same goal. (Points : 5) team panel group quorum 11. Which of the following is not a common type of team within an organization? (Points : 5) cross-functional task force process improvement improvisational 12. Decision making can lead to which of the following negative outcomes? (Points : 5) stakeholder stubble affinitizing analysis paralysis multivoting 13. Which of the following is not a problem solving technique? (Points : 5) round robin nominal group Post-it brainstorming concentration 14. Which of the following methods does not help to increase effective team problem solving in an organization? (Points : 5) idea growers creative laughter innovation chamber idea killers 15. There are two major types of conflict: _____ and _____. (Points : 5) positive; negative insightful; uninformed passive; aggressive individual; collaborative 16. The four stages of creative problem solving are _____, _____, _____, and _____. (Points : 5) preparation; stratification; realization; solidification preparation; incubation; illumination; verification gathering; diverging; converging; creating researching; developing; testing; implementing 17. Which of the following of the following is considered to be the ultimate “win—win” conflict management strategy? (Points : 5) collaborating accommodating cooperating compromising 18. Which of the following is not a benefit of networking? (Points : 5) change careers find a job develop a résumé locate providers of goods and services 19. Which of the following statements is false? (Points : 5) Effective leaders inspire a shared vision. Effective leaders challenge the process. Effective leaders encourage the heart. Effective leaders encourage the head. 20. Which of the following is the coordination of your work and that of other such that organizational objectives can be met? (Points : 5) teamwork project management interdepartmental cooperation effective time management
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