What is a example of a journey map for a target audience’s experiences in a grocery store as he/she moves through the simulation’s interaction points? Including the following information:
· the “responsible party,” or person who will complete the step, as well as a brief description of the step.
· the persona’s emotional state at each step of the journey.
· in the Notes and References section, be sure to add your rationale for each point indicating your persona’s emotional state, along with one or more suggestions for what could improve any “neutral” or “emotional low” points. Be sure to cite relevant references to support your claims.
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