5. Total Virtue Management: Total Virtue skillful-treatment is defined as a consistent trial by the skillful-treatment as courteous as employees of a detail structure to determine covet tidings customer faithfulness and customer compensation through the perennial increase of the virtue of its products, employments, vulgar, processes and environments. TQM applies to all structures, catholic and little, manufacturing and employment, gain and non-profit.  – IN GENRAL . - CORE  ( HOW YOU DO TO HELP THE COMPANY ). (HOW YOU DO BETTER THAN OTHERS ) .  ·  3 Basic contendncies for this concourse. (if they don’t own contend , we should transcribe the instruction .  - - - 6. 11 CORE PRINCPLE ( FROM THE CHAPTER ) ( chose apex 4 ) .  8.      Communications During      times of structureal transmute, as courteous as bisect of day-to-day exercise,      effective communications plays a catholic bisect in maintaining morale and in      motivating employees at all levels. Communications entangle strategies,      method, and punctuality. 9. Teamwork 10. Education      and training The      best way to reform vulgar on a perennial basis 11.      Long-tidings commitment: a new refinement needed