Your assignment is to prepare and submit a paper on management of hospitality operations. In a broader context, hospitality can be stated as a harmonious mixture of beverage, shelter, food, physical environment, and behavior or attitude of individuals. This concept encompasses a wide range of activities, experience and facilities to customers. The hospitality approach in many scenarios is witnessed to overlap with tourism in terms of three core services like food, accommodation and drink. On the contrary, there are certain factors that are unique to the hospitality segment such as public houses, restaurants, etc. In this particular study, commercial hospitality will be greatly highlighted. There would be a comparison drawn between the delivery and service design of standardized commercial hospitality with a customized version of the same segment. On the basis of this study, different service design structures can be closely analyzed. Customized services require greater extent flexibility within its system but standardized services outline a well-structured format for service delivery to end customers. Commercial hospitality cannot be stated as a separate sector in the hospitality industry. Since this refers to respecting guests, treating them as equals, delivering desirable service, and the connotation of personal care. Hotels, resorts, restaurants, etc., all are part of commercial hospitality either offering standardized or customized services.
Service design is the construction and specification of networked social practices based on technology. It is a framework that delivers valuable action capacities to end customers. Services can be termed as network intelligence. This design can be intangible or tangible and includes artifacts, communication, behaviors and environment. There is a major difference between products and services. Like products come into existence before being used or purchased but service exists at the moment.
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