Identify and list the causes of communication failure discussed in the chapter. Provide an example of one these communication failures that you have…

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Identify and list the causes of communication failure discussed in the chapter. Provide an example of one these communication failures that you have experienced.

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  • Describe the situation.
  • What were the results?
  • How could you avoid repeating the situation in the future?

Hint: please use these points to these questions

Reason to communications failure

1.    Inadequate Information

·      Lack of information

·      Wrong information

·      Leads to ineffective work

2. Information Overload

•        Employees can be overwhelmed by information

•        Top management overcompensates for lack of information

3. Poor-Quality Information

•        Readily available information may be of little use

•        Available information can be poor in quality

•        Outdated

•        Erroneous

•        Misleading

•        Overemphasized

•        Disorganized information

4. Poor Timing

•        Right amount of information at the wrong time

•        Timing is as important as quantity or quality

5. Lack of Feedback or Follow-up

•        Receiver does not recognize that a response is expected

•        Receiver does not bother to reply

•        Waste of time

•        Waste of effort

6. Problems with Channels

Point 1 – Communication channels

•        Face-to-face conversation

•        Telephone

•        E-mail

•        Letters

•        Public speeches

•        Memos

•        Real-time videoconferencing

•        Skype

•        Social networking sites

•        Company intranets

Point 2 – Problems

•        Selection of wrong channels

•        Informed collectively

7. Incompetent Communication

Point 1 – Communication skills

•        Necessary in today’s professional world

•        Some organizational members do not possess the skills

Point 2 – Reason for incompetency

•        Inappropriate grammar or vocabulary choices

•        Hasty e-mails

•        Unprepared for meetings

8. Ineffective Goal Setting

Point 1 – Goal setting

•        Important skill in effective communication

•        Realistic goals would be to turn in assignments on time

Point 2 – Ineffectiveness

•        Communicator wastes the opportunity

•        Communicator becomes disappointed

9. Communication Anxiety

Point 1 – Anxiety

•        Hampers the ability to think

•        Effectiveness of efforts at risk

Point 2 – Causes

•        Using advanced technology

•        Technology gap

10. Cultural Barriers

Point 1 – Cultural barriers

•        Contributes to communication failure

•        Biases and prejudices

Point 2 – Elements for effective organization communication

•        Sensitivity

•        Understand cultural differences



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